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HOSPITALITY

Hotel Concierge

Maria answers your hotel phone: day, night, holidays. In your guests' language. No missed calls. No extra hires.

Zero
missed calls
30+
languages
24/7
coverage
WHERE MARIA WORKS

Phone

Answers your main hotel line instantly

Website

Greets visitors on your hotel website

WhatsApp

Guests message, Maria responds 24/7

SMS

Confirmations & updates via text

Room QR

Guests scan in-room and ask anything

Dashboard

You see every call and request

What Maria Can Do

These are just examples — Maria is fully customizable to your hotel's needs.

Guest Services
Check-in/out info & late arrivals
Room service, amenities & WiFi
Local dining, beaches & recommendations
Wake-up calls & reminders
Multilingual guest support
Bookings & Operations
Restaurant & spa reservations
Airport transfers & taxi coordination
Smart escalation to front desk
Complaint handling & follow-up
After-hours message taking

Maria

Aegean Breeze Hotel

READY
Greek & English

TRY SAYING

“I need early check-in”“What time does the spa close?”“Can you suggest a nearby beach?”

Click Start Call, then allow microphone access to begin.

Ensure microphone access is enabled in your browser.

HOW IT WORKS

From Guest Call to Resolution

1

Guest contacts the hotel

Phone, website chat, WhatsApp, or room QR code

2

Maria answers in under 1 second

In the guest's language. Every time.

3

Handles the request

One of three paths:

Answers question

From your hotel knowledge base

Makes a booking

Spa, restaurant, transfer — confirmed instantly

Escalates to staff

Routes to right department with full transcript

4

Everything logged in your dashboard

Transcript, guest name, action taken, time

1

Guest contacts the hotel

Phone, website chat, WhatsApp, or room QR code

2

Maria answers in under 1 second

In the guest's language. Every time.

3

Handles the request

One of three paths:

Answers question

From your hotel knowledge base

Makes a booking

Spa, restaurant, transfer — confirmed instantly

Escalates to staff

Routes to right department with full transcript

4

Everything logged in your dashboard

Transcript, guest name, action taken, time

DONE FOR YOU

Configured for Your Hotel

We don't give you a template. We build a concierge that knows your hotel the way your best staff member does.

01

We Choose the Right Voice

Male, female, warm, professional — we audition voices until we find the one that fits your hotel's character. Maria was chosen for her natural warmth in both Greek and English.

02

We Write What Maria Says

We craft the exact opening greeting: 'Good evening, Hotel Alexandros, Maria speaking. How can I help you?' — in both Greek and English, with the right tone for your brand.

03

We Teach It Everything About Your Hotel

Room types, prices, check-in times, spa hours, restaurant menu, local beaches, transfer options, pet policy. If your receptionist knows it, Maria will too.

04

We Set Up Department Routing

Billing question? Routes to accounting. Spa inquiry? Routes to the spa. Complaint? Goes directly to the duty manager. Each with the right contact number.

05

We Configure Hours and After-Hours Behavior

The restaurant closes at 11pm. After that, Maria doesn't take restaurant reservations — she takes a message and confirms for the morning. The spa opens at 9am. She knows this.

06

We Define What Gets Escalated

Safety concerns go to security immediately. Complaints go to the manager with a transcript. Bookings that need confirmation go to front desk. Nothing falls through the cracks.

07

We Set Up Your Languages

Over 30 languages supported. Maria detects which language the guest is speaking and switches automatically. Greek, English, German, French, Italian, Spanish, and more.

SEE IT IN ACTION

What Actually Happens When Someone Calls

2:30 AM — German tourist calls

1
CallerHallo, ich komme in etwa 30 Minuten an. Ist ein später Check-in möglich?
AI AgentNatürlich! Ihr Zimmer ist bereit. Ich benachrichtige jetzt unseren Nachtmanager — er wird an der Rezeption sein, wenn Sie ankommen. Brauchen Sie Hilfe beim Parken?

Outcomes

Night manager notified via WhatsAppRequest logged with ETA and room numberGuest receives SMS confirmation

2:30 AM — German tourist calls

1
CallerHallo, ich komme in etwa 30 Minuten an. Ist ein später Check-in möglich?
AI AgentNatürlich! Ihr Zimmer ist bereit. Ich benachrichtige jetzt unseren Nachtmanager — er wird an der Rezeption sein, wenn Sie ankommen. Brauchen Sie Hilfe beim Parken?
Night manager notified via WhatsAppRequest logged with ETA and room numberGuest receives SMS confirmation

Saturday afternoon — guest wants spa + dinner

2
CallerHi, can I book a couples massage for tomorrow at 2pm and dinner at 8?
AI AgentI'm checking availability now. We have the 60-minute Aegean couples treatment at 2pm — that's perfect. For dinner at 8, I can book a table for two at our terrace. Shall I confirm both?
Spa booking confirmed + calendar entry createdRestaurant reservation logged for 8pmConfirmation sent to guest's room

8pm — guest complains about room noise

3
CallerI'm in room 214. There's very loud music coming from the room next door.
AI AgentI'm sorry to hear that. I'm notifying our duty manager right now — someone will come up within 5 minutes. Can I also offer you a different room if the problem continues?
Duty manager alerted with room number and issueComplaint logged in dashboard with priority flagRoom 215 flagged for follow-up check

Closed hours — call about restaurant hours

4
CallerWhat time does the rooftop restaurant open and do you need a reservation?
AI AgentThe rooftop opens at 7pm for dinner. We strongly recommend reservations in summer — shall I book a table for you for tonight?
Question answered from hotel knowledge baseReservation offer made proactivelyNo staff involvement needed

YOUR DASHBOARD

See Everything That Happened Overnight

Every call, every request, every outcome — logged and searchable. You open this every morning and know exactly what happened while you were asleep.

Noria DashboardActivity Log
Live
Today
14
Calls Tonight
11
Resolved by Agent
3
Escalated to Staff
30+
Languages
02:31
Room 14 — Late check-in request
Agent resolved · Transcript available
02:45
German guest — Spa availability question
Agent resolved
03:12
Michael T. — Flight delayed, arriving 4am
Escalated to night manager · Transcript
Escalated
07:14
Mrs. Papadopoulou — Breakfast allergy request
Agent resolved · Forwarded to kitchen
Showing 4 of 4 calls today
Auto-refreshes

You open this every morning and see exactly what happened. No missed calls. No blind spots.

Impressed by Maria? Let's build your hotel's version.

Contact Us →

No commitment required. Pilot included.

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